Your Privacy Is Our Responsibility

Introduction & Scope

29bed is a trusted online gaming and betting platform serving users in Bangladesh. This privacy policy ("Policy") explains how we collect, process, store, and protect your personal information when you use our website, mobile version, and related services ("Platform").

By registering on our platform or using our services, you agree to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our platform. This Policy applies alongside 29bed's Terms & Conditions.

This Policy applies only to information related to the 29bed platform. Third-party websites or services are governed by their own privacy policies.

Information We Collect

29bed may collect the following types of information:

2.1 Information You Provide Directly

• Full name, date of birth, and nationality
• Email address and phone number
• Residential address
• National ID or passport number (for identity verification)
• Preferred payment method details (bKash, Nagad, Rocket, Upay, bank account)
• Other information provided during account creation

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type and operating system
• Date, time, and duration of platform access
• Pages visited and links clicked
• Data collected from cookies and similar tracking technologies

2.3 Transaction & Gaming Information

• Deposit and withdrawal history
• Betting and gaming activity records
• Bonus and promotion usage history
• Account balance and transaction records

Purpose of Data Collection

We use your information for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account
• Service Delivery: To operate betting, casino games, and other gaming services
• Payment Processing: To ensure secure financial transactions via bKash, Nagad, Rocket, Upay, and bank transfer
• Identity Verification: To confirm you are at least 21 years of age and that your account is legitimate
• Security & Fraud Prevention: To prevent unauthorized access, fraudulent activity, and money laundering
• Customer Support: To resolve your issues and provide assistance via live chat or email
• Responsible Gaming: To detect excessive gaming behavior and provide necessary support
• Service Improvement: To analyze and enhance the user experience on the platform
• Communications: To send important updates, security alerts, and account-related notifications

Data Sharing & Disclosure

29bed does not sell your personal information to third parties. However, we may share information in the following limited circumstances:

• Service Providers: With trusted partners for essential services such as payment processing, technical infrastructure, and customer support — only the minimum necessary information is shared
• Game Providers: The minimum necessary information shared with game software providers such as Pragmatic Play, Evolution Gaming, and Spribe to ensure the gaming experience
• Legal Obligations: In response to a court order or a lawful request from a government authority
• Security: With relevant authorities to investigate fraud, money laundering, or other illegal activities
• Business Transfers: In the event of a merger, acquisition, or asset transfer, with data protection assurances in place

When sharing information with third parties, we ensure they follow the same data protection standards.

Cookies & Tracking Technologies

29bed uses cookies and similar technologies to keep the platform running smoothly. Cookies are small data files stored on your device.

You can control cookies by changing your browser settings. However, disabling essential cookies may affect some platform functionality.

Data Security Measures

29bed adopts industry-standard technical and organizational measures to protect your personal information:

• SSL Encryption: All data transfers are encrypted via SSL/TLS protocols, preventing third-party access
• Secure Servers: Your data is stored on high-security servers that undergo regular security audits
• Access Controls: Only authorized personnel can access your information, and only on a need-to-know basis
• Two-Factor Authentication: Two-factor authentication (2FA) is available to prevent unauthorized access to your account
• Regular Audits: Security measures are regularly reviewed and updated
• Payment Security: Fully encrypted channels are used for bKash, Nagad, Rocket, and Upay transactions

However, no method of data transmission is completely secure. We are committed to maintaining the highest level of security, but a full guarantee of data security cannot be provided.

Data Retention Period

29bed retains your information only for as long as necessary:

• Active Accounts: All necessary information is retained for the duration your account remains active
• Closed Accounts: After an account is closed, information may be retained for a specific period as required by law
• Financial Transaction Records: May be retained for a longer period in compliance with financial regulations
• Technical Logs: Generally kept for a short period and deleted after a set time

Once retention is no longer necessary, we securely delete your information or anonymize it so that you can no longer be identified.

Your Rights

As a user of the 29bed platform, you have the following rights:

• Right of Access: The right to know what information we hold about you and to receive a copy
• Right to Rectification: The right to request correction of inaccurate or incomplete information
• Right to Erasure: The right to request deletion of your personal information in certain circumstances, subject to any legal obligations
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances
• Right to Data Portability: The right to receive your information in a structured, commonly used format
• Right to Object: The right to object to the processing of your information for specific purposes
• Marketing Opt-Out: The right to unsubscribe from promotional communications at any time

To exercise these rights, please contact us using the details below. We will respond to your request within a reasonable time.

Children's Privacy

29bed provides services only to individuals aged 21 and above. We do not intentionally collect personal information from minors.

Age is verified during account registration. If we become aware that a minor's information has been collected inadvertently, we will delete it immediately and close the associated account.

If you believe a minor has registered on our platform, please contact us.

Third-Party Links & Services

The 29bed platform integrates third-party game providers and payment services. Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Microgaming, NetEnt, and Ezugi have their own privacy policies.

Similarly, the privacy policies of payment service providers such as bKash, Nagad, Rocket, and Upay will apply to their respective services. We are not responsible for the data protection practices of third parties, and we encourage you to review their policies.

Policy Changes & Updates

29bed may update this privacy policy from time to time. When changes are made, we will publish the new version on this page and the "Last Updated" date at the top of the page will change.

For significant changes, we will attempt to notify you via your registered email. However, continued use of the platform after any changes constitutes your acceptance of the updated policy.

We recommend visiting this page regularly to stay informed about the latest privacy policy.

Contact Us

If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact us:

We generally try to respond to your request within a reasonable time. Complex requests may take a little longer.

Important Note

This privacy policy should be read together with 29bed's Terms and Conditions and Responsible Gaming Policy. In case of any conflict, this privacy policy will take precedence on matters of data protection.

To learn more about your account or information, visit our FAQ page.